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Welcome
Hello, I’m the “Chief ITSM Guru” here at ITSMGuru.com!
I help organizations improve their IT service delivery and supportby blending people, processes and sophisticated
technologies to bring forth innovative service management solutions. These solutions open up the “realm of
possibility” and make improvements that deliver better insight for decision makers. I’ve worked in the Information
Techology field for many large, medium and small private, public and non-profit organizations. Respective to IT Service
Management, I am ITIL and ISO 20000 certified and have more than 20 years of industry experience.
The purpose of this site is to share information about IT Service Management, especially ITSM processes that are
based on ITIL and and other process frameworks including AGILE, Business Service Management and
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“Customer service is not a department, it’s everyone’s job”.
~Anonymous
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